Undergraduate Research Projects

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FACTORS INFLUENCING THE IMPLEMENTATION OF HUMAN RESOURCE INFORMATION SYSTEM AT KENYA REVENUE AUTHORITY
(Gretsa university, 2022) AHMED, FARHAN ABDI
Human resource is the chief source of competitiveness in the era where society is struggling for excellence. The top-performing global firms rely on technology, strategic positions, or patents and effective management of the workforce for a sustained advantage in the market. Currently, no single business can soar without technology other than human labour. Hence, the research will identify essential factors affecting the implementation of HR information systems at the Kenya Revenue Authority (KRA). The study will adopt a descriptive survey research design to study the KRA employees in Nairobi Headquarters. The study applied a stratified random sampling method. Primary data was gathered using online questionnaires to the selected participants from KRA. The researcher analyzed study data using descriptive statistics, including frequencies, percentages, standard deviations, pie charts, and ranking orders.
DETERMINANTS OF DEFERMENT OF STUDIES AMONG UNIVERSITY STUDENTS IN GRETSA UNIVERSITY, THIKA SUB-COUNTY, KIAMBU COUNTY, KENYA
(Gretsa University, 2024-07) KIOKO, IREEN MUTHEU
The case of deferment of studies among students at Gretsa University has increased at a very alarming rate in the last 2 years. The study assessed the determinants of deferment the objectives being: to investigate the influence of financial constraints on students' decision to defer their studies, to evaluate the impact of health issues on students at Gretsa University's decision to defer their studies, and to determine the connection between students’ choice to defer their studies and early pregnancy. The study employed a mixed-methods research design. The target population was be 40 students from different schools in the institution and 10 administrative staff, a total sample of 50 respondents was used. Data was collected through the use of questionnaires and was to be analyzed using descriptive statistics that is pie charts, frequency distribution tables, and graphs. Financial constraint was found to be the major determinant of studies deferment and it can be curbed in various ways including students taking part in online jobs like freelancing to earn some extra money. On health issues parents ought to make sure their children are under a medical cover such as NHIF in case of any health emergency. The study can be replicated in determining reasons for deferment of studies among students in other universities in Kenya
THE ROLE OF CULTURAL DIVERSITY IN SCHOOLS IN FOSTERING SOCIAL INTEGRATION AND ENHANCING LEARNING OUTCOMES: A CASE OF GRETSA UNIVERSITY, THIKA SUB-COUNTY, KIAMBU COUNTY, KENYA.
(Gretsa University, 2024-10) OMOLO, VICTOR; MORAA, OLPHA; MAKASI, PHYLLIS; ORONJE, ISAAC
This study aimed to discuss the effects of cultural diversity on social integration and learning outcome among college students at Gretsa University in Thika in Kiambu County in Kenya. The university had a huge population of more than 1,000 diverse students, and so it formed an excellent context to talk about the role of cultural differences on the student experiences. The role of cultural diversity in higher education has been gaining more and more importance, and though it is accepted specifically with regard to its role in social integration and academic performance, there are still gaps in understanding the kinds and the extent of its impact. The purpose of the research is to study the way cultural diversity affects the social integration and learning outcomes based on the descriptive survey research design by conducting a survey with 90 surveyed participants. The specific objectives included assessing students' perceptions of cultural diversity in which 70% of respondents indicated the university manages cultural diversity while 20% indicated a lack of awareness and 10% were unsure about their existence , measuring the level of social integration in which 88.9% of the respondents agreed that cultural diversity positively impacts their social interactions , citing opportunities to form intercultural friendships and participate in multicultural activities while 11.1% disagreed by noting challenges like language barriers which may hind integration , and exploring the relationship between cultural diversity and academic success in which about 40% of respondents reported that cultural diversity enhances their academic experiences by exposing them to diverse perspectives while 30% of respondents stated that cultural diversity fosters active participation in class discussions and campus activities, enriching their learning their learning experience and building stronger social connections and 30% of respondents emphasized that exposure to diverse viewpoints improves their ability to analyze information critically and solve problems from multiple perspectives . According to the hypothesis of the study, it was possible to assume that the more culturally diverse a population is, the more socially integrated it is and the better its academic outcomes. To achieve these goals, the questionnaire was spread among 100 students, chosen by means of a simple random sampling method. Data analysis was performed in a descriptive and inferential statistics methodology to obtain trends and relations of variables and thematic analysis was used to obtain any qualitative aspects. The study was meant to contribute to the knowledge body of cultural diversity in higher education by contributing some practical suggestions that can be used to stimulate social integration learning experiences at Gretsa university.
CFIT 024 COURSE TITLE: ICT & EMERGING TRENDS
(Gretsa, 2025-04-20) Gretsa
Past Papers
SOLID WASTE MINIMIZATION PRACTICES IN KIGANJO, THIKA SUB-COUNTY, KIAMBU COUNTY, KENYA
(Gretsa University, 2025-07) GICHAGA, JOHN; WAWIRA, NIVERATA; NGITHI, MARY; KIRUI, KENNETH
This study investigated waste minimization practices in Kiganjo, in response to the growing environmental and health concerns associated with solid waste management. Guided by Fisher et al. formula, data was obtained from a minimum sample size of 384 residents at Kiganjo area of Kiambu County. This study adopted a descriptively research design and inferentially using Statistical Package for Social Sciences (SPSS). Analytical findings indicted a significant positive relationship between waste segregation and waste minimization (r = 0.436; p < 0.01). Major types of wastes segregated were organic waste (25.1%), glass (23.1%), plastics (22.4%), paper and cardboard (18%), and metal (11.5%). The most cited motivation was awareness of environmental impact, reported by 27.8% of the participants while community pressure or social norms (14.2%) had the least impacts implying that peer influence is not a major driver in this area. There was a significance positive relationship between waste recycling and waste minimization (r=0.695; p<0.01). Major types of recycled waste were paper (28.5%), plastics (20.4 %), glass (17.9%), metal (17.2%) and clothing or textiles at 16.1%. The leading motivation was the economic savings (e.g. selling recyclables), accounting for 31.3% of the responses and social or community responsibility (8.6%) were the least. There was a positive relationship between proper housekeeping and waste minimization (r=0.281; p<0.01. However, majority of the respondents (73.7%) reported that they do not reuse materials from proper housekeeping while only (26.3%) indicated that they do. The study concluded that waste minimization practices were influenced by awareness of environmental impact, local government initiatives and campaigns, availability of waste segregation bins, community pressure or social norms and personal habits or preferences. The study recommended provision of bins for public use, creation of public awareness on the importance and method of waste separation, establishment of community recycling stations and linking them to waste collectors and processors
INVESTIGATING THE EFFECT OF MANAGEMENT STYLES ON EMPLOYEE COMMITMENT LEVELS IN THE WORKPLACE: A CASE OF SAGRET AND HERON HOTELS, NAIROBI COUNTY, KENYA
(Gretsa University, 2025-08) MUTHOKI, STEPHANIE MUTUA
Employee commitment plays a crucial role in ensuring the long-term sustainability and success of hospitality organizations. This research investigated the effect of various management styles transformational, transactional, and democratic on employee commitment at Sagret Hotel and Heron Hotels in Nairobi, Kenya. The study was anchored on Transformational Leadership Theory and Herzberg’s Two-Factor Theory, which highlight the link between leadership behaviors and motivation. A descriptive research design was adopted, and a sample size of 108 employees was selected through stratified random sampling across management, supervisory, and operational levels. Structured questionnaires were used for primary data collection, while secondary data came from literature reviews. Data were analyzed using SPSS software through descriptive statistics, correlation, and regression analysis. The findings revealed a strong and positive correlation between transformational leadership and employee commitment, especially in enhancing emotional attachment and motivation. Democratic leadership also showed a positive influence by fostering a sense of participation and shared responsibility among staff. On the other hand, transactional leadership, while useful for maintaining order and rewarding performance, was linked more to short-term compliance than genuine commitment. The results confirmed that 62.9% of the variance in employee commitment could be explained by the three management styles. Transformational leadership had the highest impact (β = 0.458), followed by transactional (β = 0.305) and democratic leadership (β = 0.191). These findings emphasize that leadership style significantly shapes employee motivation, job satisfaction, and retention. The study concluded that hotel managers should adopt more inclusive and empowering leadership approaches. It recommends leadership development programs and a positive work environment that nurtures loyalty. Further research is advised on the long-term effects of hybrid management styles within the hospitality industry.
EFFECTS OF TECHNOLOGY ADOPTION ON EMPLOYEE JOB SECURITY IN RADISSON BLU HOTEL, NAIROBI COUNTY, KENYA
(Gretsa University, 2025-09) MUCINA, MARGRET NYAMBURA
The hospitality industry has increasingly embraced technological innovations to improve efficiency, reduce operational costs, and enhance customer experience. However, this adoption also raises concerns regarding its impact on employee job security. This study investigated the effects of technology adoption on employee job security at Radisson Blu Hotel, Nairobi County, Kenya. The research focused on four key technologies: online booking systems, mobile applications, property management systems (PMS), and chatbots/virtual assistants. A quantitative descriptive survey design was employed, targeting a population of 400 employees, with a stratified random sample ensuring departmental representation. Data was collected through structured questionnaires and analyzed using both descriptive statistics and inferential techniques, including Pearson’s correlation. Findings revealed a nuanced relationship between technology adoption and job security. Online booking systems showed a weak but significant positive correlation with job security, indicating that employees who viewed them as efficient felt more secure. Mobile applications and contactless services demonstrated a weak negative correlation, highlighting concerns among frontline staff whose tasks are increasingly automated. PMS adoption, despite descriptive concerns about redundancy, had no statistically significant effect, suggesting that organizational strategies and training may mitigate perceived threats. Chatbots and virtual assistants revealed the strongest and most significant negative correlation, as they directly substitute human roles in communication and problem-solving. The study concludes that while technology adoption poses risks of job displacement, its ultimate impact is largely determined by organizational responses, including employee training, role redesign, and communication strategies. Recommendations include the implementation of continuous upskilling programs, inclusive change management, and policy frameworks that balance efficiency with employee welfare. The research contributes to the broader discourse on the future of work in the hospitality sector, particularly in developing economies like Kenya, where technological advancements coexist with high unemployment rates
SOCIO-ECONOMIC FACTORS CONTRIBUTING TO THE HIGH RATE OF BOYCHILD DROPOUT IN PUBLIC DAY SECONDARY SCHOOLS, KIHARA, KIAMBAA SUB-COUNTY, KIAMBU COUNTY.
(Gretsa University, 2025-10) MUTHONI, MARY; LINAH, ROSEMARY; KIBET, ESTHER
This research explored the socio-economic causes of school dropout among boys from government day secondary schools, with emphasis on Kihara Location in Kiambaa Sub-County, Kiambu County, Kenya. The rate of dropout of boy child in the Kenyan day schools has been high in the last few years. Despite policy changes aimed at enhancing the retention rate, boys still face different socio-economic issues, which hinder their learning process. This study aimed at exploring the underlying socio-economic reasons that lead to boy child dropout and determining its underlying impacts through participation in schools. The research also sought to suggest viable methods for enhancing retention. A descriptive survey was adopted, and information recorded in the form of questionnaires which was distributed to students and teachers, interviews were also conducted with the school principal. Analysis of the results indicated a number of important factors. Low household income and poverty forced many boys to work in tea and coffee farms, which consumed much time and energy to attend school. Peer pressure also came out as a strong candidate, and in most cases, it draws the boys into unproductive activities, and they end up not caring about education. Students who had a disadvantaged background would have lead to child labour derailing their education. Also, there was cultural pressure which put boys to earlier responsibilities, urging them to think of school as a secondary priority. This study revealed that there should be an intensified school-based counselling program, bursaries and meals should be given to the at-risk students, and there is a need to start a mentorship programs done together with the local communities. The study also sought to increase partnerships between schools, government, and non-profit organisations to ensure that boys are helped not only in school but also in society. Lastly, it encouraged the review of the existing education policies towards representing the unique demands of boys more accurately in pursuit of equality and a brighter future for young men in Kihara Location and the rest of the country.
EFFECT OF WORK-LIFE BALANCE ON EMPLOYEES PRODUCTIVITY: A CASE OF KAPROLEM SACCO IN BARINGO COUNTY, KENYA
(Gretsa University, 2025-10) ROBERT KOMEN KIPROP
This research meticulously explored the ascendancy of work life balance on employee productivity within Kaprolem SACCO, Baringo County, Kenya. In today’s increasingly competitive and fast-paced organizational ecosystem, maintaining equilibrium between occupational commitments and personal well-being has become a strategic determinant of workforce efficiency and institutional sustainability. The investigation was anchored on three primary objectives: to analyze the effect of flexible working arrangements on productivity, to assess the extent to which job stress management influences performance, and to examine the impact of organizational support systems on employees’ overall productivity.A descriptive research design was adopted, encompassing a target population of 100 employees across various operational departments within the SACCO. Baseline information was retrieved using structured questionnaires and analyzed using both descriptive and inferential statistical techniques, including correlation and regression analysis. The schorlary work outcomes indicated that flexible work arrangements, such as adaptable schedules and autonomy in task execution, significantly enhance productivity by fostering motivation, reducing fatigue, and improving time management. Similarly, effective stress management frameworks were observed to mitigate occupational strain, curtail burnout, and promote concentration. Moreover, organizational support systems—such as welfare initiatives, career progression opportunities, and empathetic leadership—were found to substantially augment employee morale, loyalty, and efficiency.The study concluded that work–life balance constitutes an indispensable pillar of organizational performance within the SACCO sector. It accentuated that employees who experience congruence between their professional and personal spheres tend to exhibit heightened commitment, satisfaction, and output. Consequently, the schorlarly work recommended that management should institutionalize flexible work policies, strengthen stress management programs, and reinforce support mechanisms that prioritize employee welfare. These reforms are cardinal to cultivating a resilient, motivated, and productive workforce capable of driving institutional excellence.Furthermore, the study proposed that future scholarly inquiries should extend beyond Kaprolem SACCO to incorporate a wider range of financial institutions across Kenya. Subsequent research could also integrate moderating variables such as leadership style, digital work tools, and employee engagement to provide a more holistic comprehension of work–life balance dynamics in emerging organizational contexts.
CHALLENGES FACING DIGITAL LEARNING IN UNIVERSITIES IN KIAMBU COUNTY, KENYA
(Gretsa University, 2025-10) NASEI, MERCY; CHERUTO, BRILLIANT; KEMUNTO, PHIBIAN; CHEPKOECH, MERCY
Digital knowledge has developed as a vital component of higher education, particularly in the wake of technological advancements and disruptions like the COVID-19 pandemic. However, universities in Kiambu County, Kenya, face significant challenges in implementing effective digital learning systems. The study aims to identify and analyze these challenges, focusing on technical challenges, financial constraints, and content coverage and deleverage. This will be through questionnaire interviews to gather information from the institutional university students, lecturers, and IT staff in selected universities in Kiambu County. Major findings suggest that insufficient internet access, restricted availability of digital devices, and insufficient training for educators are major barriers to successful digital learning implementation. The research underscores the need for target interventions, including investment in digital infrastructure capacity-building programs and inclusive policy frameworks to enhance digital learning in higher education. These findings provide a foundation for policymakers and university administrators to address the digital gap and improve education quality in Kiambu County
EFFECTS OF POOR MENTAL HEALTH ON STUDENT'S ACADEMIC PERORMANCE IN THIKA SUB-COUNTY, KIAMBU COUNTY, KENYA.
(Gretsa University, 2025-10) KIPLANGAT, EZRA
Mental health issues continue to be a significant challenge that impacts the academic performance of students in Thika Sub-County, Kiambu County, Kenya. This study looked at how psychological problems like stress, anxiety, and depression affect students' ability to succeed academically. Finding out how common mental health problems are among secondary school students, examining the impact these problems have on academic achievement, and evaluating the efficacy of school-based support networks were the goals. Utilizing a mixed-methods approach, questionnaires were used to collect quantitative data, while interviews were conducted to gather qualitative viewpoints from instructors and students. The research aimed to connect mental health conditions with academic achievement while identifying gaps within institutions regarding the management of these issues. The results highlighted the degree to which mental health challenges impede academic performance, emphasizing the need for targeted interventions. By addressing these issues, the research aids in the development of policies and initiatives aimed at enhancing student well-being and fostering academic achievement. In essence, it emphasizes the importance of mental health as a vital component of both educational success and overall personal growth.
IMPACT OF STUDENT-CENTERED LEARNING APPROACHES ON ACADEMIC PERFORMANCE IN PUBLIC SECONDARY SCHOOLSA: CASE IN NAIVASHA SUBCOUNTY, NAKURU COUNTY
(Gretsa University, 2025-10) KWAMBOKA, MILDRED MENGE
The impact of student-centered learning strategies on academic achievement in Nakuru County's Naivasha Sub-County is investigated. The growing emphasis on student involvement and active learning process is what motivated this study. The goal is to find out if using student-centered learning approaches affects academic results in a way that can be measured, and in the process, to highlight the challenges encountered whilst implementing these approaches. Using a mixedmethods approach, the study will combine qualitative insights from teacher and student through administering questionnaires and quantitative analysis of academic performance data. A selection of 5 schools, 5 school principals 60 teachers and 300 students from the Naivasha Sub-County public secondary schools will be made. Exam results and student satisfaction are examples of academic performance measures that will be examined how student-centered learning impact education. The purpose of this study is to add already available about effective teaching strategies, with a focus on the Naivasha Sub-County. The findings might help educators, school administrators, and legislators understand the advantages of putting student-centered learning strategies into practice. In the end, our research aims to improve educational quality and encourage student achievement within the larger community
EFFECTS OF DRUG AND SUBSTANCE ABUSE ON ACADEMIC PERFOMANCE AMONG STUDENTS AT GRETSA UNIVERSITY
(Gretsa University, 2025-10) WEKESA, CHRISPINUS; ONIX, MARY KHATSENZIA; CHEPKOECH, MEDAH; KWAMBOKA, VANE
Drug abuse in Kenyan schools has become a pervasive issue with detrimental effects on student learning, performance, and moral behavior. If left unchecked, this menace could lead to widespread indiscipline and unmanageable schools and higher learning institutions. Despite the severity of the problem, limited research has been conducted on drug abuse and its impact on academic performance and social wellness in Gretsa University. This paper delves into the causes, forms, and effects of drug and substance abuse on Grestsa university students. It drew upon existing research to provide a comprehensive understanding of the issue and presents strategies for addressing the associated problems. The paper outlines the research methodology of the study on drug abuse and its effects on academic performance in Gretsa University. Questionnaires were employed as data collection instruments. The study focused on the students. Data collection was conducted between January and April 2025 using structured questionnaires. The research methodology addressed the study's objectives and provided valuable insights into drug abuse and its impact on academic performance in Gretsa University. According to the findings from the data collected, the study reveals that drug and substance abuse has a negative impact on students’ academic performance. Key findings show that students who engage in drug and substance abuse often experience poor concentration, memory loss and low motivation which leads to declining grades. The conclusion of the study emphasizes that substance abuse not only affects academic outcomes but also impacts students’ overall well-being and future potentials. Therefore, there is an urgent need for universities, colleges, schools, parents and communities to work together in creating awareness, offering guidance and implementing preventive measures to help students stays focused and succeed academically. Based on the findings of the study, several recommendations can be made to address the negative effects of drug and substance abuse on academic performance. First, the universities, colleges and schools should strengthen their guidance and counseling departments.
IMPACT OF PROCUREMENT ON ORGANIZATIONAL PERFORMANCE: A CASE OF GARISSA COUNTY REFERRAL HOSPITAL
(Gretsa University, 2025-10) MOHAMED, AMINA AHMED
This study aimed to assess the impact of procurement on organizational performance at Garissa County Referral Hospital, focusing on how procurement efficiency influences service delivery, patient satisfaction, and the challenges faced in procurement processes. The research employed a descriptive design, gathering data from 90 hospital staff members across various departments, including procurement, clinical services, and administration. The study found that procurement efficiency has a significant positive impact on both service delivery and patient satisfaction, with well-managed procurement processes ensuring the timely availability of medical supplies, thus improving operational performance. However, procurement challenges such as financial constraints, supply chain inefficiencies, and inadequate staff training were found to hinder the effectiveness of procurement, leading to delays and reduced service quality. The study highlights the importance of addressing these challenges to optimize procurement practices and improve the hospital's overall performance. Based on the findings, the study recommends enhancing procurement efficiency, addressing financial limitations, improving supply chain management, providing regular training for procurement staff, and implementing performance monitoring systems to ensure continuous improvement. By addressing these issues, Garissa County Referral Hospital can strengthen its procurement function, improve service delivery, and enhance patient satisfaction, ultimately contributing to better organizational performance.
EXPLORING THE INFLUENCE OF SOCIAL MEDIA ON INTERPERSONAL RELATIONSHIPS AMONG COLLEGE STUDENTS IN THIKA SUB-COUNTY
(Gretsa University, 2025-10) MAINA, CEPHAS; MUTISYA, GERALD; MOMANYI, JOB; RAPHAEL, MERCY
This paper examines the effects of social media on the interpersonal relationship of college students in Thika sub-county with the aim of looking off more at three problems where social media influences the face-to-face communication informs curated content on social media to self-perception and self-esteem and the emotional impact of cyber bullying that content in cyber bullying. The study focused on the mixed-methods design combining quantitative questionnaires and validated scales data with qualitative data provided by semi-structured interviews. 514 college students from Thika, Kiambu County, Kenya, was selected through stratified random sampling. Quantitative analyses reveal significant findings: higher social media usage frequency is negatively correlated with face-to-face communication frequency, curated content significantly impacts self-perception and self-esteem, and cyber bullying profoundly affects emotional wellbeing. It additionally contains theoretical framework which clarifies the theory in which this study was supported. The two keys are social comparison theory and uses gratification theory. The data was collected through questionnaires. This allowed the study to be covered faster as it can easily collect the data from large population.
EFFECTIVENESS OF LEARNER - CENTRED LEARNING ON UNDERGRADUATE ACADEMIC PERFORMANCE: A CASE OF EDUCATION STUDENTS AT GRETSA UNIVERSITY, KENYA
(Gretsa University, 2025-10) NASIMIYU, MARION; CLAIRE, VALENTINE; BRELYNE, RASSY; OBARE, ELIAKIM
This study assessed the influence of learner-centered teaching strategies on the academic performance of students at Gretsa University. It focused on assessing whether instructional methods like group discussions, student presentations, peer-led sessions, and case-based learning enhance comprehension, engagement, and academic achievement. The study objectives were: to identify the learner-centered techniques most commonly used by instructors, determine the frequency of their application, evaluate students’ perceptions of their effectiveness, and identify challenges in their implementation. The Faculty of Education's undergraduate students were the target of the study. Using Yamane's (1967) formula, a sample of 90 students were selected. Structured questionnaires were used to gather the data, and descriptive statistics including primarily frequencies and percentages shown in tables and charts were used for analysis. Students' opinions and experiences were captured by conducting a thematic analysis of the qualitative data. The results revealed the most commonly used learner-centered strategies were group discussions and student presentations. The majority of students concurred that these tactics enhanced participation in class activities, fostered collaboration, deepened understanding, and raised engagement. But the study also pointed out a number of issues, such as packed classrooms, little instructional time, a lack of resources for instruction, and trouble efficiently managing group projects. The study concluded that learner-centered teaching strategies, when effectively implemented, positively impact students’ academic performance and learning experiences. It suggests that universities make investments in sufficient teaching resources, lower class sizes to facilitate more interactive learning, and give lecturers ongoing professional development opportunities in order to increase their efficacy. Improve their abilities in active learning techniques. Students should also be motivated to participate and work together in order to take more ownership of their education
IMPACT OF SMASE ON THE PERFORMANCE OF SECONDARY SCHOOL TEACHERS CHEPALUNGU SUB-COUNTY, BOMET COUNTY, KENYA.
(Gretsa University, 2025-10) CHEMUTAI, JOY
This study investigates the impact of Strengthening of Mathematics and Science in Secondary Education (SMASE) program on secondary school teachers’ performance in Chepalungu SubCounty, Bomet County, Kenya. The SMASE program, aimed at enhancing teacher training in mathematics and science, has been instrumental in improving instructional quality in Kenya’s rural areas. However, despite its implementation, Chepalungu Sub-County continues to experience low student performance in these subjects. This study explores the role of teacher education levels, teaching strategies, and the availability of teaching aids in influencing student outcomes. Using a descriptive research design, the study collected both qualitative and quantitative data from teachers, principals, and students across secondary schools in the region. The findings indicate that while the SMASE program has contributed to the improvement of teachers' instructional skills, challenges such as inadequate resources and limited access to advanced teacher education persist. The study concludes that a more comprehensive approach is needed to address these barriers, including better resource allocation and continuous teacher professional development to enhance the program's effectiveness in improving student performance in mathematics and sciences.
A QUANTITATIVE STUDY ON ADOPTION OF EDGE COMPUTING FOR REAL-TIME DATA ANALYSIS IN INTERNET OF THINGS NETWORKS: A CASE OF KENYATTA NATIONAL HOSPITAL
(Gretsa University, 2025-10) WANJIKU, ROSEMARY MIGWI
The increasing adoption of IoT technologies in healthcare led to the generation of large volumes of real-time data that required fast and efficient processing. Traditional cloud computing approaches often faced latency and bandwidth limitations, which made it difficult to support critical healthcare operations. This study analyzed the role of edge computing in enhancing real-time data analysis within IoT networks, focusing on Kenyatta National Hospital as the case study. A quantitative research design was employed, and data was collected through structured questionnaires and system performance records from ICT personnel, biomedical engineers, and healthcare practitioners. The study examined variables such as system response time, reliability, data security, and operational efficiency. To analyze data, descriptive and inferential statistics methods were used. The findings indicated that adoption of edge computing improved data processing speed, reduced latency, and enhanced network reliability in IoT-based healthcare systems. The study concluded that the integration of edge computing into hospital infrastructure strengthen real-time decision-making and patient care. It was recommended that healthcare institutions adopt edge computing technologies to complement existing cloud systems to improve service delivery.
EFFECTS OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN SAGRET HOTEL RIVER ROAD NAIROBI COUNTY, KENYA
(Gretsa University, 2025-10) OTIENO, JOEL
This study examined the effects of service quality on customer satisfaction at Sagret Hotel River Road, Nairobi. The research focused on three key factors: hotel service quality, self-audits, and compliance with external brand standards. A correlation and descriptive research design was employed, utilizing structured questionnaires as the data collection instrument. The target population consisted of hotel guests, with stratified random sampling used to ensure diverse representation based on frequency of visits, age, and gender. The findings revealed that hotel service quality significantly influences customer satisfaction, with well-trained staff, efficient service delivery, and facility maintenance playing a crucial role. Service quality aspects— tangibility, reliability, responsiveness, assurance, and empathy—all demonstrated a strong positive Pearson correlation with customer satisfaction. Specifically, tangibility was reflected in visually appealing facilities, neat employees, and effective communication materials. Reliability was evident in the provision of consistent and dependable services, while responsiveness was characterized by willingness to assist customers, prompt service, and sincere apologies for inconveniences. Assurance was linked to customer confidentiality, employee professionalism, and security measures, and empathy was expressed through individualized attention, flexible operating hours, and trained staff. The research concluded that all five dimensions of hotel service quality positively and strongly correlate with customer satisfaction, positioning Sagret Hotel River Road as a hub for excellent customer experience. However, challenges such as variability in customer expectations, limited time for data collection, and occasional resistance from respondents were noted. Based on the findings, the study recommends that hotel management adopt and strengthen the SERVQUAL model dimensions, as they have significant impacts on customer satisfaction, competitive advantage, profitability, and customer retention. It further recommends continuous improvement of these dimensions, along with further research on the role of self-audits and the incorporation of external brand standards in enhancing customer satisfaction.
A QUANTITATIVE ANALYSIS OF THE ROLE OF BCRYPT HASHING TECHNIQUE IN SECURING SENSITIVE INFORMATION IN BANKING MANAGEMENT SYSTEMS
(Gretsa University, 2025-10) NJOROGE, PETER CHEGE
As Kenya's banking industry expands rapidly, the security of confidential data has become a critical concern. This study provides a quantitative analysis of the role of the bcrypt hashing algorithm in securing sensitive information within banking management systems. A structured questionnaire was administered to a sample of 42 IT and security professionals at a leading bank, achieving an 84% response rate. Statistical analysis revealed that a strong majority of respondents (76.2%) agreed on bcrypt's significant positive impact on data security. Furthermore, the implementation of salting techniques demonstrated a very strong positive correlation with enhanced security outcomes, with an average Spearman’s correlation coefficient of 0.95. Regression analysis confirmed that robust system integration practices are a critical predictor of bcrypt's effectiveness. The study concludes that the adoption of the bcrypt algorithm, when reinforced with systematic salting and secure integration protocols, provides a statistically significant enhancement to the security of sensitive banking information. These findings offer empirically supported recommendations for policymakers and financial institutions seeking to develop more secure and resilient banking systems

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