INVESTIGATING THE EFFECT OF MANAGEMENT STYLES ON EMPLOYEE COMMITMENT LEVELS IN THE WORKPLACE: A CASE OF SAGRET AND HERON HOTELS, NAIROBI COUNTY, KENYA
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Date
2025-08
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Gretsa University
Abstract
Employee commitment plays a crucial role in ensuring the long-term sustainability and success
of hospitality organizations. This research investigated the effect of various management styles
transformational, transactional, and democratic on employee commitment at Sagret Hotel and
Heron Hotels in Nairobi, Kenya. The study was anchored on Transformational Leadership
Theory and Herzberg’s Two-Factor Theory, which highlight the link between leadership
behaviors and motivation. A descriptive research design was adopted, and a sample size of 108
employees was selected through stratified random sampling across management, supervisory,
and operational levels. Structured questionnaires were used for primary data collection, while
secondary data came from literature reviews. Data were analyzed using SPSS software through
descriptive statistics, correlation, and regression analysis. The findings revealed a strong and
positive correlation between transformational leadership and employee commitment, especially
in enhancing emotional attachment and motivation. Democratic leadership also showed a
positive influence by fostering a sense of participation and shared responsibility among staff.
On the other hand, transactional leadership, while useful for maintaining order and rewarding
performance, was linked more to short-term compliance than genuine commitment. The results
confirmed that 62.9% of the variance in employee commitment could be explained by the three
management styles. Transformational leadership had the highest impact (β = 0.458), followed
by transactional (β = 0.305) and democratic leadership (β = 0.191). These findings emphasize
that leadership style significantly shapes employee motivation, job satisfaction, and retention.
The study concluded that hotel managers should adopt more inclusive and empowering
leadership approaches. It recommends leadership development programs and a positive work
environment that nurtures loyalty. Further research is advised on the long-term effects of
hybrid management styles within the hospitality industry.
Description
Research project