IMPACT OF PROCUREMENT ON ORGANIZATIONAL PERFORMANCE: A CASE OF GARISSA COUNTY REFERRAL HOSPITAL
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Date
2025-10
Authors
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Journal ISSN
Volume Title
Publisher
Gretsa University
Abstract
This study aimed to assess the impact of procurement on organizational performance at Garissa
County Referral Hospital, focusing on how procurement efficiency influences service delivery,
patient satisfaction, and the challenges faced in procurement processes. The research employed a
descriptive design, gathering data from 90 hospital staff members across various departments,
including procurement, clinical services, and administration. The study found that procurement
efficiency has a significant positive impact on both service delivery and patient satisfaction, with
well-managed procurement processes ensuring the timely availability of medical supplies, thus
improving operational performance. However, procurement challenges such as financial
constraints, supply chain inefficiencies, and inadequate staff training were found to hinder the
effectiveness of procurement, leading to delays and reduced service quality. The study highlights
the importance of addressing these challenges to optimize procurement practices and improve
the hospital's overall performance. Based on the findings, the study recommends enhancing
procurement efficiency, addressing financial limitations, improving supply chain management,
providing regular training for procurement staff, and implementing performance monitoring
systems to ensure continuous improvement. By addressing these issues, Garissa County Referral
Hospital can strengthen its procurement function, improve service delivery, and enhance patient
satisfaction, ultimately contributing to better organizational performance.
Description
Research project
Keywords
SOCIAL SCIENCES::Business and economics::Business studies