Browsing by Subject "SOCIAL SCIENCES::Business and economics::Business studies"
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Item Item Item Item Item Item Item BCHR 400 PERSONNEL TRAINING AND DEVELOPMENT(Gretsa university, 2026-01) Gretsa UniversityPast papersItem Item Item Item Item Item IMPACT OF PROCUREMENT ON ORGANIZATIONAL PERFORMANCE: A CASE OF GARISSA COUNTY REFERRAL HOSPITAL(Gretsa University, 2025-10) MOHAMED, AMINA AHMEDThis study aimed to assess the impact of procurement on organizational performance at Garissa County Referral Hospital, focusing on how procurement efficiency influences service delivery, patient satisfaction, and the challenges faced in procurement processes. The research employed a descriptive design, gathering data from 90 hospital staff members across various departments, including procurement, clinical services, and administration. The study found that procurement efficiency has a significant positive impact on both service delivery and patient satisfaction, with well-managed procurement processes ensuring the timely availability of medical supplies, thus improving operational performance. However, procurement challenges such as financial constraints, supply chain inefficiencies, and inadequate staff training were found to hinder the effectiveness of procurement, leading to delays and reduced service quality. The study highlights the importance of addressing these challenges to optimize procurement practices and improve the hospital's overall performance. Based on the findings, the study recommends enhancing procurement efficiency, addressing financial limitations, improving supply chain management, providing regular training for procurement staff, and implementing performance monitoring systems to ensure continuous improvement. By addressing these issues, Garissa County Referral Hospital can strengthen its procurement function, improve service delivery, and enhance patient satisfaction, ultimately contributing to better organizational performance.