Browsing by Author "MUTHOKI, STEPHANIE MUTUA"

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    INVESTIGATING THE EFFECT OF MANAGEMENT STYLES ON EMPLOYEE COMMITMENT LEVELS IN THE WORKPLACE: A CASE OF SAGRET AND HERON HOTELS, NAIROBI COUNTY, KENYA
    (Gretsa University, 2025-08) MUTHOKI, STEPHANIE MUTUA
    Employee commitment plays a crucial role in ensuring the long-term sustainability and success of hospitality organizations. This research investigated the effect of various management styles transformational, transactional, and democratic on employee commitment at Sagret Hotel and Heron Hotels in Nairobi, Kenya. The study was anchored on Transformational Leadership Theory and Herzberg’s Two-Factor Theory, which highlight the link between leadership behaviors and motivation. A descriptive research design was adopted, and a sample size of 108 employees was selected through stratified random sampling across management, supervisory, and operational levels. Structured questionnaires were used for primary data collection, while secondary data came from literature reviews. Data were analyzed using SPSS software through descriptive statistics, correlation, and regression analysis. The findings revealed a strong and positive correlation between transformational leadership and employee commitment, especially in enhancing emotional attachment and motivation. Democratic leadership also showed a positive influence by fostering a sense of participation and shared responsibility among staff. On the other hand, transactional leadership, while useful for maintaining order and rewarding performance, was linked more to short-term compliance than genuine commitment. The results confirmed that 62.9% of the variance in employee commitment could be explained by the three management styles. Transformational leadership had the highest impact (β = 0.458), followed by transactional (β = 0.305) and democratic leadership (β = 0.191). These findings emphasize that leadership style significantly shapes employee motivation, job satisfaction, and retention. The study concluded that hotel managers should adopt more inclusive and empowering leadership approaches. It recommends leadership development programs and a positive work environment that nurtures loyalty. Further research is advised on the long-term effects of hybrid management styles within the hospitality industry.