Abstract:
The success of a hospitality operation depends on employee performance. Great performance
ensures success of an organization whereas poor performance has a detrimental effect. To
ensure the success of a hospitality operation there are factors that contributes to its success.
Therefore finding, knowing and understanding these factors that affect employee
performance either positively or negatively in hotels in makindu town. The aim of this study
is to establish the relationship between the dependent variable that is employee performance
and the indipended variable that is work and family issues together with other factors
affecting employee performance in savannah hotel and porini inn in Makindu town.The
objectives of this study will be:to determine how family issues affect employee’s
performance,to determine factors affecting employees performance and to determine
measures that should be taken to culb effect of family issues on employees performance. The
study will adopt descriptive survey design using both qualitative and quantitave approaches.
Theories such as: expectancy theory, social exchange theory, goal setting theory, and servant
leadership theory will be used in the study.The target population will be two hundred workers
of savannah hotel and porini inn in Makindu of which fifty workers will be sampled out to
represent the whole population of the two hotels. The data will be collected using
questionnaires and presented in charts and tables using percentages. The results of the study
may provide significant information to: employees in hotels,the employers and the ministry
of labour.
Key Terms: family issues on employee performance