Abstract:
This paper seeks to establish the impact of promotional, marketing communication and
pricing factors in the operations of tourism and hospitality venture in Narok Town. In many
firms in this sector, growth has stagnated, due to poor marketing strategies in the
implementation of marketing strategies. This issue will in turn be addressed in the study
through an assessment of how these strategies affect business performance. In particular, it
aims at investigating how promotion can contribute toward customer awareness, the place in
the marketing mix as a determinant of competitive business positioning, and the effects that
prices can have on the customers In order to carry out an investigation that would provide
intensive, yet non-intrusive data, a descriptive research design was used. The target
population was management and employees of important organizations in Narok Town. The
sampling method used was purposive sampling, focusing only the key people who have
profound understanding of the current marketing strategies, this kind of information is
controlled by the senior staff and the marketing departments of the firms Data collection was
through the questionnaires that were administrated to the participants and the data collected
were analyzed by the use of means, frequencies, standard deviations and Pearson’s
correlation to test for the relationship between the variables. Multiple regression analysis was
used to estimate the integrated role of promotion, marketing mix and price on business
success. The analysis of the data was done using both the statistical software SPSS and the
Microsoft Excel and all tabular and graphical results presented were easy to comprehend.
Most importantly, this research will advance knowledge concerning how the right form of
marketing strategy leads to business performance enhancement within a highly competitive
tourism & hospitality sector
Key terms: Marketing mix, hospitality establishments