The new funding model for higher institutions of education was introduced by the Kenyan government in May 2023. It was mainly initiated to address financial challenges of students in public universities .The new funding model constitutes government scholarships, loans and household contributions making it more student-centered. This study investigated whether the new university funding model satisfies students. The study focused on one university ( Jomo Kenyatta University of Agriculture and Technology ) in Kiambu county. The study employed quantitative research design. The theories used here were expectancy value theory and the customer satisfaction theory. Questionnaires were the instruments used to collect data. The main objectives that the study opted to achieve were: to determine users perception of the new university funding model using the SERVQUAL MODEL, to assess awareness and availability of funding for students admitted under the new university funding model , to identify the challenges and the shortcomings of the new funding model. The objectives helped the researcher conduct the study and come up with conclusions .This study used a total of 151 students who were government sponsored in the institution. The research was successfully conducted , discussions and findings discussed. Later on a conclusion was made. The second chapter captures the introduction part of it and proceeds to give a literature review which is what other researchers came up with regarding university funding. The researcher used a research methodology in the third chapter which includes research design, target population, sampling techniques and sample size. Chapter four consists of introductory part ,demographic information of students , data analyzed by SPSS , its interpretations and presentation. The last chapter has the introductory part , summary of findings, conclusions and finally recommendations.