ABSTRACT Despite electronic Health record (EHR) systems being in existence since 1972, it is only recently that government worldwide have begun to encourage digitalization of medical records (Agency for Healthcare Research and Quality, n.d.). With EHR systems being the current way of hospital management and delivering healthcare in St. Mulumba hospital. There is need for a review of their impact and to understand the challenges faced in their adaptation and use. The objective of the study was to determine the effectiveness of EHR on healthcare delivery in St. Mulumba. A crosssectional qualitative study will be carried out in St. Mulumba hospital among patients and healthcare professionals. An interview guide will used to collect data, which will coded and analyzed using content analysis. The study will determine how EHR has led to increase in the productivity of healthcare delivery, better clinical decision-making and better collaboration between healthcare providers. The EHR systems in St. Mulumba have had a great impact on health care delivery system by increasing collaboration between personnel, increased productivity of health care providers bringing about patient and provider satisfaction. There is need to increase the amount of funding for the utilization of the systems, to employ more ICT staff and carry out refresher training to the staff so as to increase the benefits of the EHR systems and tackle the shortcomings.