dc.description.abstract |
Supermarket delis are growing on daily basis especially in urban areas which have not fully
satisfied the scaling demand of freshly prepared food to customers ever lining up at the morning,
lunch and in the evening. The study sought to assess social-economic factors that influence
demand of food from Naivas supermarket delis within Kisumu town. The study assessed the
economic factors, social factors and how customer preference influence demand of food from
supermarket delis. Theory of demand and supply guided the study. Descriptive survey design
was employed. The study targeted customers, staffs and management of Naivas supermarket in
the food deli section. A sample size of one hundred and fifty respondents was used. A purposive
sampling technique was used to select participants. A pretesting of the questionnaire was done to
enhance reliability and validity of the research instrument. Data collected was analyzed
quantitatively. Primary data was presented in frequency tables. Majority of the respondents were
unmarried people. The study noted that the respondents frequently visited the supermarket delis.
Majority of the respondents stated that the fast food price was reasonable and relatively cheaper.
The findings revealed that majority of the respondents were office workers and business persons.
Job demand, getting home tired, not conversant with cooking and saving time were some of the
reasons respondents made them to buy fast food in the supermarket delis. The study also noted
that the food in the supermarket deli was appealing, attractive aroma, variety of food displayed
and located in a strategic place where every potential customer would see. The study revealed
that customer could be able to see how food was being handled and this built the trust and
confidence of the customers. The study recommends for a place to be designated where
customers can also sit and eat food, supermarket food delis to sensitive and promote a healthy
balance diet to minimize feeding associated diseases, create an online application for customer
requests and home delivery and finally consider older generation by cooking traditional food.
Key words: Supermarket delis, food demand, customer preferences, socio-economic factors |
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