Browsing by Author "MUCINA, MARGRET NYAMBURA"

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    EFFECTS OF TECHNOLOGY ADOPTION ON EMPLOYEE JOB SECURITY IN RADISSON BLU HOTEL, NAIROBI COUNTY, KENYA
    (Gretsa University, 2025-09) MUCINA, MARGRET NYAMBURA
    The hospitality industry has increasingly embraced technological innovations to improve efficiency, reduce operational costs, and enhance customer experience. However, this adoption also raises concerns regarding its impact on employee job security. This study investigated the effects of technology adoption on employee job security at Radisson Blu Hotel, Nairobi County, Kenya. The research focused on four key technologies: online booking systems, mobile applications, property management systems (PMS), and chatbots/virtual assistants. A quantitative descriptive survey design was employed, targeting a population of 400 employees, with a stratified random sample ensuring departmental representation. Data was collected through structured questionnaires and analyzed using both descriptive statistics and inferential techniques, including Pearson’s correlation. Findings revealed a nuanced relationship between technology adoption and job security. Online booking systems showed a weak but significant positive correlation with job security, indicating that employees who viewed them as efficient felt more secure. Mobile applications and contactless services demonstrated a weak negative correlation, highlighting concerns among frontline staff whose tasks are increasingly automated. PMS adoption, despite descriptive concerns about redundancy, had no statistically significant effect, suggesting that organizational strategies and training may mitigate perceived threats. Chatbots and virtual assistants revealed the strongest and most significant negative correlation, as they directly substitute human roles in communication and problem-solving. The study concludes that while technology adoption poses risks of job displacement, its ultimate impact is largely determined by organizational responses, including employee training, role redesign, and communication strategies. Recommendations include the implementation of continuous upskilling programs, inclusive change management, and policy frameworks that balance efficiency with employee welfare. The research contributes to the broader discourse on the future of work in the hospitality sector, particularly in developing economies like Kenya, where technological advancements coexist with high unemployment rates